FAQ

Our shoes are easy to customize with designer heels and accessories. Just "snap-and-clip". Here's a video on how to interchange heels. Our accessories are snap on and off.

Most of our shoes are true to size in full and half sizes, however, due to certain materials you may need to size up or down. For instance, The Boho boot tends to run long – the nature of the design – so we suggest that you order ½ size down from your normal shoe size. We recommend sizing down 1/2 size for The Patent Party Flat and Perfect Pump as the shoe leather can stretch slightly. The Snappy Slide is true to size in medium width. Please read shoe descriptions to understand how to make the best sizing decision.

If you have a difficult time removing the heel color to exchange for another style, gently take a butter knife and widen the gap to encourage it to come off. The more you use the heel covers and remove them, they will begin to "break in" for easier removal.

We proudly offer hassle free returns on all unused products within 30 days of purchase and with proof of purchase. To return our product, please email us at info@karamac.com. Kara Mac Shoes reserves the right to inspect and approve all returns. We also have the right to refuse any refund requests that does not comply with our policy requirements - unused, unworn products, product damage, request made outside of 30 days of purchase and no proof of purchase. ​ Refunds can take a few minutes to a few days depending on your financial institution or method of payment.

Exchange requests can be submitted for another size of the same style or equal price of original purchase. For more complex exchanges (i.e. we're out of your size and therefore you request a different shoe style), please email info@karamac.com.

We Stand Behind our Products. If a product seems to be damaged or defective upon receipt, please notify us within 14 days and include a photo/video of the issue. Examples of issues include blemishes, faulty parts, or missing parts. Products deemed damaged as a result of the company can be replaced free of charge. Products that appear nefariously damaged will not be replaced. If you have a difficult time removing the heel color to exchange for another style, gently take a butter knife and widen the gap to encourage it to come off. The more you use the heel covers and remove them, they will begin to "break in" for easier removal.

Using PayPal, you can pay for your order in FOUR interest-free payments. Split your purchase into FOUR payments with no impact on credit score and no late fees. How to Use It: Choose PayPal at checkout to pay later with Pay in 4. Complete your purchase with a 25% down payment. Use autopay for the rest of your payments. It's easy!