We offer flat rate shipping on your U.S. order. We do not ship internationally at this time.
Shipping and Processing Time:
Orders are usually fulfilled and shipped within 1 Business Day (M-F) of purchase.
When your order ships, we will email you a shipping confirmation with tracking number.
We happily accept unused and unworn merchandise within 30 days of delivery date for full refund or credit. We kindly ask you to advise why you are returning. Merchandise must be returned in original packaging and have no obvious signs of wear such as scuff marks on shoes. To prevent signs of wear that would make your shoes ineligible for return, please try your new shoes on while standing on carpet. We also recommend that you wear nylons or other appropriate foot coverings.
If you have never purchased from us before and make your first order on our website, we offer free shipping for your return. Free return shipping is not offered on orders placed at a ShoeCandy storefront (Pop Up, show booth, charity boutique etc.)
Items purchased on sale are Final Sale only.
Gift with Purchase:
Did you get a Gift with Purchase item with a purchase that didn’t work out? Be sure to send it back with your return, or your refund will be adjusted for the retail price of the gift.
You will receive an email notification from ShoeCandy by Kara Mac when we receive your return. Please allow 5 business days, from receipt, for your return to be processed.
At this time we can only process exchanges for the same item in a different size.